The Fundraising Badge is the logo that says we are registered with the Fundraising Regulator. The badge means that whichever organisation you’re donating to has committed to legal, open, honest and respectful fundraising.
This is because when an organisation registers with the Fundraising Regulator it commits to fundraising in line with the Code of Fundraising Practice – the UK’s charitable fundraising standards.
PTC International Ltd trading as LoveReading and LoveReading4Kids is not a charity but an organisation involved in fundraising for good causes. Our bookstore with social purpose enables people to donate money to schools, simply by buying books from us.
In addition we offer the ability for people to donate directly to a school in their community, or a school close to their heart or to donate directly to our Funding for Schools Scheme which prioritises schools with disadvantage.
Good Practice in Fundraising
When fundraising we will:
- do so in accordance with the Fundraising Promise and such of the code as applies to the fundraising methods we will be using;
- promote the code and the Fundraising Promise;
- include on our fundraising materials the Fundraising Badge
Handling Complaints
We have in place a complaints procedure that complies with the requirements of the Fundraising Regulator, one which is clear and publicly available, and which must also apply to third-party fundraisers. It includes:
- an explanation of how a complaint may be made;
- a requirement for our organisation to keep a record of complaints in accordance
- contains a commitment to investigate any complaint about fundraising received within a reasonable timescale and to advise the complainant:
- of the outcome of the investigation in writing within 28 days of acknowledgement of receipt of the complaint; and
- of the opportunity to refer the complaint to the FR if they are dissatisfied with the outcome of your investigation provided that they do so within two months of your response.
Our record of complaints will be available for inspection by the Fundraising Regulator (on request after reasonable notice) and will include details of the complaint, the date it was received, details of any investigation we may have undertaken and a copy of all communications regarding the issue.
We will retain records relating to a complaint for at least 24 months from the date on which the complaint was made, except where data protection law requires that the information be put beyond use earlier than this (for example, where the complainant within this timeframe requests that their information be destroyed).
We undertake to:
- provide the Fundraising Regulator with copies of our fundraising materials if requested to do so;
- cooperate fully with the Fundraising Regulator in the event that a complaint is referred to them and to comply with any remedy they propose
Confirmations
PTC International, the fundraising organisation confirms as follows:
that it is empowered to register with the Fundraising Regulator and to abide by these Terms and Conditions; and
its governing body has resolved that it should be registered with the FR and that it will abide by the Terms and Conditions.